Refund & Cancellation Policy

You may cancel your subscription at any time through:

• Settings → Billing within the Platform, or
• By emailing astraavastu@gmail.com

Cancellation takes effect at the end of your current billing period (monthly or annual). You will retain full access to your subscribed plan until that date. After the billing period ends, your account will automatically revert to the free tier (if available) or be deactivated.

We do not charge cancellation fees.

All subscription fees are non-refundable.

This includes but is not limited to:

1. Partial months or years of service after cancellation
2. Subscription fees paid in advance for an annual plan
3. Fees for periods during which you did not use the Platform
4. Fees for periods during which your account was suspended due to violation of our Terms and Conditions

By subscribing to a paid plan, you acknowledge and accept this no-refund policy.

We may, at our sole discretion, issue a refund or account credit in the following circumstances:

1. You were charged in error due to a technical fault on our side
2. You were charged after successfully cancelling your subscription
3. Duplicate charges occurred due to a billing system error

To report a billing error, email astraavastu@gmail.com within 7 days of the charge with your registered email address and a description of the issue. We will investigate and respond within 5 business days.

Annual subscription fees are charged in full at the start of the billing cycle. If you cancel an annual subscription, you retain access until the end of the paid year. No pro-rated refunds are issued for the remaining months.

All payments are processed by Razorpay (Razorpay Software Private Limited). If you have a payment dispute, we strongly encourage you to contact us at astraavastu@gmail.com before initiating a chargeback with your bank or card issuer. We are committed to resolving genuine billing issues promptly.

Initiating a chargeback without first contacting us may result in immediate suspension of your account pending investigation.

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Platform after the effective date constitutes acceptance of the updated policy.

For any refund or cancellation queries:

Email: astraavastu@gmail.com
Website: astraavastu.com